Enable Gamification for your D365 Organization

It’s relevant to not only engage customers but also to make users keep excited about Dynamics 365 and using it for as a purpose to compete.

This results in the success of D365 implementation among users.

To serve the purpose, D365 has an add-on called as Gamification wherein ‘game commissioners’ can setup games for D365 users to play and compete against each other. Let’s look at enabling this service for D365.

Pre-Requisites

1. You’ll need to be on at least Dynamics 2016 CRM Update 1.
2. D365 Customer Engagement License to anyone who will use this service.

Install Add-On

1. If you are a Global Admin or D365 CE Administrator, In your D365 Admin Center, under the Org you want to enable Gamification, you can find the add-in and simply click Install.
   
2. You’ll need to Agree to the terms of service to proceed.
   
3. It takes about 15-20 mins for the setup of the solution and can happen in the background. Once successfully installed, a new Area in the SiteMap will appear called as Gamification.
   

Activation

Next step after enabling it.

1. Click on Start Activation to begin the process.
   
2. It will ask the for the credentials of the User who will authenticate to Activate the Gamification. They must be a System Admin with a D365 CE license.
   
3. Provide consent by Agreeing to permissions asked.
   
4. Once completed in the background, an Security Key will be generated. Simply copy it and paste it in the Box given below.
   
5. That’s it. Gamification is now enabled for the Organization.
   

Security Roles

There are three aspects to Security Roles

1. Commissioner is the one who will enable the Add-in i.e. a Global Administrator or D365 CE Service Administrator.
2. Game Manager is an actual Security Role given to a person who should create and run the games for the users.
3. Users are the ones who have a D365 CE license who will access Gamification service.

Hope this was helpful to set you up!